1. We ship preorders two weeks before release date for international addresses and one week early for US orders. As a result, albums are usually, but not always, delivered before street date. We truly apologize if your preorder arrives slightly late,
We are able to cancel orders as long as they have not been packed and shipped yet (unless otherwise stated on the product page.) Please contact us through our help portal to request a cancelation, and we will reply via email to confirm. We will do ou
Once your order has been successfully placed, you will receive an order confirmation email. If you went through the checkout process and made it to the order confirmation page but did not receive an order confirmation email, wait about 5 minutes and
Work on processing orders typically begins as soon as we receive them. For this reason, we cannot guarantee any changes to your order once it has been submitted, including your address. If you accidentally entered an incorrect shipping address, pleas
Below are possible reasons why your order was canceled and refunded:1. You did not respond to an important email from us regarding a time-sensitive issue.2. You may have placed a duplicate order and we automatically refunded it to make sure you were
For US orders, orders typically ship within 2 business days from the day you placed them. This does not apply to pre-sale orders. After you place your order and it has shipped, you will receive a tracking link that will have an arrival date estimated