ALL SALES ARE FINAL. However, if you receive a defective package, please reach out through the customer service portal.

ALL SALES ARE FINALHowever, if you receive a defective package, please reach out through the customer service portal.&#xA0;

Return Policy

If you receive a damaged or defective item, please contact us through the help portal for immediate resolution.

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Defective or damaged items

Submit a ticket, request a refund, check status of a pre-order or ask a general question

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Submit a Ticket

Blackground Records Help Center

Returns

How do pre-orders work?

Can I Cancel or Modify My Order?

Did My Order Go Through?

What should I do if I entered an incorrect shipping address?

Why was my order canceled?

When will I receive my order?

Orders

How long will it take for my international order to arrive?

Our shipping process

Processing time

I paid for expedited shipping. Why haven’t I received my order yet?

How do I track my order?

International customs and fees

What should I do if my order is returned back to sender?

Shipping

Why is my brand new record dirty?

Can you replace my noisy record?

My record is skipping

Vinyl

Accepted forms of payment

Why was I charged multiple times?

My credit/debit card isn't going through

What is a non-sterling transaction fee?

Payments