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Shipping

How long will it take for my international order to arrive?

1. Usually, international orders arrive safely within 2-4 weeks. However, depending on various factors, some shipments can take up 6 weeks to arrive. If 6 weeks have passed since your order shipped please reach out to us through the customer service

Our shipping process

We package and ship your order as soon as possible. We start working on your order immediately, so we are often unable to make any changes to an order after it has been placed. Orders are subject to verification and approval before shipping and may t

Processing time

It typically takes 1-2 business days to process orders and prepare them for shipment and this does not take into account weekends or holidays. This means that an order placed on Friday might not ship until the following Tuesday, so keep this in mind

I paid for expedited shipping. Why haven’t I received my order yet?

If you selected expedited shipping during checkout, rest assured that your shipping time will be expedited once your order is processed. Expedited shipping doesn't eliminate the processing time for your order. Our team works diligently to prepare and

How do I track my order?

Once your order has shipped you will receive a tracking link via email. From there you will be able to track your order. If you did not receive a tracking link please reach out to customer service via our portal.

International customs and fees

If you've placed an order outside of the United States, your order may be subject to customs fees. Every country has its own set of regulations so please contact your local postal service or customs office to learn more about how your country handles

What should I do if my order is returned back to sender?

Unfortunately, packages are occasionally sent back to us by the shipping carrier. There are a few reasons this can happen. The package is damaged in transit. The address given is incorrect. Always double-check your address before placing an order. No